CRM & telephony
Your agents call, your supervisors listen, your managers run the campaigns. We host and maintain the whole thing.
Your main destinations
France, Canada, Spain, Belgium and Switzerland: your agents manage contacts, calls, recordings and callbacks in the same browser. Choose your destination, then the plan or per-minute option that fits your campaign.
Mainland French landlines and mobiles: manual calling from €29 including tax per seat per month with Paris to Montreal, or the France predictive plan at €65 including tax per agent per month.
CRM, recordings and callbacks included. The manual plan also includes Canada.
Canadian landlines and mobiles: manual calling from €29 including tax per seat per month with Paris to Montreal, or the Canada predictive plan at €65 including tax per agent per month.
For US + Canada campaigns, dedicated plans start at $39 for manual and $84 for predictive calling, including tax per agent per month.
Landlines and mobiles: Spain + US or Spain + Colombia + Mexico plans, from $44 for manual and $89 for predictive calling, including tax per agent per month.
For manual pay-as-you-go calls: €0.023 including tax per minute to both landlines and mobiles.
Belgian landlines are included in the All-in-One Francophone manual plan at €45 including tax per seat per month. Calls to mobiles remain billed per minute.
Pay as you go: €0.023 including tax/min to landlines and €0.025 including tax/min to mobiles.
Swiss landlines are included in the All-in-One Francophone manual plan at €45 including tax per seat per month. Calls to mobiles remain billed per minute.
Pay as you go: €0.15 including tax/min to landlines and €0.24 including tax/min to mobiles.
Free 24-hour trial for 1 to 2 seats. Tell us your calling destinations, team size and preferred workflow so we can prepare a trial for your needs.
Unlimited plans are subject to fair use: up to 8 hours of calls and 600 numbers per day per seat. Minimum pay-as-you-go top-up: €25. Inbound numbers (DIDs) and supervision terms are detailed on the pricing page.
Four workspaces
Campaigns, calls and customer records. Color-coded dispositions, pauses, hold, transfer and call log.
Users, campaigns, lists and reports. File upload, contact recycling, inbound calls.
Live seats, call log, recordings and team statistics, with per-team permissions.
The business phone in the browser, for calling outside campaigns and receiving your calls.
The agent screen
A reworked ViciDial interface: teams who already know it find their way around immediately, and everyone else learns it in a few minutes.
Product tour
Call log, contacts, callbacks and dial pad in the browser, on both computer and mobile.
Features
Here is what the platform can do. Inbound numbers (DID) and, depending on your number of seats, the supervisor login are options: see pricing.
Dialing modes
The agent dials the number or reviews the record before placing the call. Ideal for callbacks and qualified lists.
The system works through the numbers in the file, one call at a time for each available agent.
Several numbers are dialed in parallel; only answered calls reach the agents.
Demo
Switch modes and watch how the numbers are dialed.
The platform dials 5 numbers in parallel and passes on only the answered call.
Lines
Agent
This animation illustrates the principle; it is not a performance measurement.
Included in every plan
Supervisor login: free with 2 or more manual seatsReal-time listen-in, agent coaching and recording downloads.
Destinations
Need another destination? Message us and we’ll reply with a rate.
ApisnixPhone API · Inside your CRM or website
Keep the tools you know, add our phone. Your agents make and receive calls in a panel embedded in your CRM or website.
Installed and validated in your environment, with your developer.
Make and receive calls from the embedded panel, alongside your customer records.
Prepare a number from a contact record, then confirm the call inside the phone.
Each agent signs in to the phone with their own access, within their team’s authorised scope.
Once connected by your developer, phone states and observed call events can open a contact record or populate a CRM activity.
Reduce switching between applications and retyping phone numbers in your team’s workflow.
Authorised domains and teams, with technical documentation and a code example for your developer.
We validate installation in your CRM or HTTPS website. Compatibility with every CRM is not automatic.
Mainland French landlines and mobiles: manual calling from €29 including tax per seat per month with Paris to Montreal, or the France predictive plan at €65 including tax per agent per month. CRM, recordings and callbacks included. The manual plan also includes Canada.
Canadian landlines and mobiles: manual calling from €29 including tax per seat per month with Paris to Montreal, or the Canada predictive plan at €65 including tax per agent per month. For US + Canada campaigns, dedicated plans start at $39 for manual and $84 for predictive calling, including tax per agent per month.
Landlines and mobiles: Spain + US or Spain + Colombia + Mexico plans, from $44 for manual and $89 for predictive calling, including tax per agent per month. For manual pay-as-you-go calls: €0.023 including tax per minute to both landlines and mobiles.
Belgian landlines are included in the All-in-One Francophone manual plan at €45 including tax per seat per month. Calls to mobiles remain billed per minute. Pay as you go: €0.023 including tax/min to landlines and €0.025 including tax/min to mobiles.
Swiss landlines are included in the All-in-One Francophone manual plan at €45 including tax per seat per month. Calls to mobiles remain billed per minute. Pay as you go: €0.15 including tax/min to landlines and €0.24 including tax/min to mobiles.
Free 24-hour trial for 1 to 2 seats. Tell us your calling destinations, team size and preferred workflow so we can prepare a trial for your needs.
On an enhanced version of ViciDial, one of the most widely used call center platforms, with agent and administration screens redesigned by APISNIX.
A computer, an up-to-date browser (Google Chrome recommended), a headset and a stable internet connection.
Yes. An inbound number (DID) costs €7.50 per month, and inbound calls come in on the agent screen or on ApisnixPhone.
Yes. Each company has its own group: your users, campaigns, lists and recordings are visible only to you.
On WhatsApp, from 9:00 to 19:00.
For outbound calls we use dedicated numbers, which limits spam reports. We can, however, display your landline number as the caller ID.
Free trial
24-hour free trial on 1 or 2 seats, so you can judge the quality of the lines before you decide.
